Gaya APA
Pyzdek, T., Keller, P. (2013).
the Handbook QUALITY MANAGEMENT (a complete guide to operational excellence) .
Canada:
McGraw-Hill.
Gaya MLA
Pyzdek, Thomas., Keller, Paul.
"the Handbook QUALITY MANAGEMENT (a complete guide to operational excellence)".
Canada:
McGraw-Hill,
2013.
Text.